Frequently Asked Questions
Is there a limit to the number of tasks I can add in a month?
No.
You can add as many tasks as you want. However, tasks will get completed one-by-one. Once a task has been completed, we will automatically move on to the next task in the queue.
What is a task?
Anything that you need get done is a request, or a task. To ensure speed and efficiency, we recommend breaking down your requirements into smaller tasks.
For example, "Build me a Canva like tool" is a requirement, and not a task.
A requirement often has multiple tasks associated with it, and if you are unsure on what tasks would be involved in fulfilling your requirement, we can help you break it down.
How will I add tasks?
Once you have subscribed to a plan, within 24 hours, we will set up a link for you where you would be able to add your requests or tasks.
In addition to this, you would also receive:
- a link to your Stripe customer portal where you can manage your subscription
- an invite to a Slack channel to communicate with your project manager who would assist you with any queries you may have at any time. The project manager would also be available to assist you in breaking down your requirements into tasks.
How would we communicate?
We would primarily use your project board to update you on the progress, track revision requests etc. If there are occasional longer discussions required, for example, when you need help breaking down a complex requirement into tasks, we would discuss those over Slack.
We do not do frequent meetings by default and use meetings only when there are urgent issues to resolve and it’s more efficient to clarify the details with a call.
How does the pausing subscription work?
Billing cycles are based on a 30 day period. For example if you subscribe and use the service for 10 days and then pause your subscription, the billing cycle will get paused and you’ll have 21 days of service remaining to be used anytime in the future.
Do you work on weekends?
We do not work on weekends. However, if you have an urgent requirement, we would try to accommodate it on a case-by-case basis.
What is your refund policy?
Unfortunately, there are no refunds. If you’re not satisfied with your subscription for any reason, please contact us and we’ll do our best to resolve this.
How secure is my data?
We communicate using Slack, and each customer has their own project dashboard - completely inaccessible to anyone outside their team.
All billing information is fully secured with Stripe, a certified PCI Service provider.
Why do you charge a fee for the exploratory call?
To prevent abuse and to keep our calendar free for more urgent calls, we charge a nominal fee for the exploratory call. This ensures that we are talking to customers who have an urgent requirement and are looking to get started immediately.